Bulisa
27°C
Partly cloudy
For the purposes of this policy, Epic Cottages acts as the Data Controller.
Physical Address: 4CCM+HG2 Bulisa District, Uganda or 2.121379° N 31.433765° E
Telephone: (+256) 0782 074491
Email: info@epiccottages.com
We collect different types of personal data to provide you with the best hospitality experience. This includes:
Identity Data: Your name, username, date of birth, nationality, and copies of identification documents (Passport/National ID) as required by Ugandan law for guest registration.
Contact Data: Billing address, email address, and telephone numbers.
Financial Data: Bank account details, credit/debit card numbers, or mobile money details used for payments.
Stay Preferences: Special requests, dietary requirements, or disability support needs.
CCTV Footage: If you visit our physical premises, your image may be captured by our security cameras for safety and security purposes.
Digital Data: If you use our Wi-Fi or visit our website, we may collect IP addresses, browser types, and access times.
We process your personal data for the following lawful purposes:
Service Fulfillment: To process your reservations, check you in/out, and provide food and accommodation services.
Legal Compliance: To comply with the Registration of Persons Act and hotel record-keeping regulations required by the Uganda Tourism Board and Police authorities.
Communication: To send booking confirmations, receipts, and respond to your inquiries.
Safety & Security: To protect our guests, staff, and property (e.g., CCTV monitoring).
Marketing (With Consent): To send you newsletters or offers if you have explicitly opted in to receive them.
We do not sell your personal data. We may share your information only in the following circumstances:
Legal Authorities: When required by the Uganda Police Force, Uganda Revenue Authority (URA), or other government bodies under valid legal warrants.
Service Providers: Trusted third parties who help us operate (e.g., IT support, payment processors like Pesapal or Mobile Money operators). These providers are contractually bound to keep your data secure.
If you are booking from outside Uganda, please note that your information will be transferred to, stored, and processed in Uganda. By using our services, you consent to this transfer.
We have implemented appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:
Restricted access to guest logs and digital files.
Secure storage of physical files (e.g., guest registration books).
Password protection on business computers.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Guest Registers: Generally retained for [e.g., 7 years] as required by financial and tax laws.
CCTV Footage: Retained for [e.g., 30 days] unless required for an investigation.
Under the Data Protection and Privacy Act, 2019, you have the following rights regarding your data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You can ask us to delete your data where there is no good reason for us to continue processing it (subject to legal record-keeping obligations).
Right to Object: You can object to the processing of your data for direct marketing purposes.
Right to Withdraw Consent: If we rely on your consent to process data, you may withdraw it at any time.
To exercise any of these rights, please contact us at info@epiccottages.com
Our website uses cookies to improve your browsing experience. You can choose to disable cookies through your browser settings, though this may affect site functionality.
If you have questions about this policy or our data practices, please contact our Data Protection Officer/Manager:
Phone: (+256) 0782 074491
Email: info@epiccottages.com
Address: 4CCM+HG2 Bulisa District, Uganda
